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This site last modified on
December 03, 2008 |
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Craig's Books -----
Download a Free eBook at
www.geronimostone.com and
http://www.westbrookstevens.com/books_and_publications.htm
Craig A. Stevens, PMP,CC President of Westbrook
Stevens, LLC a woman owned small business, and COO of Innovative Resources and Systems (IRaS) a service
disabled veteran owned small business -- (SDVOSB).
Craig A.
Stevens,
PMP, CC
craigastevens@westbrookstevens.com
Executive Level
Management
Consulting,
Industrial/Systems
Engineering, Program/Project
Management
(PM),
Business
Analysis
(BA),
Business
Intelligence
(BI)
Background
Summary
Core
Competences
PROFESSIONAL
EXPERIENCE
PARTIAL
LISTING
OF
CLIENTS
ACCOMPLISHMENTS
Background
Details
Education
Related
EMPLOYMENT
HISTORY
SUMMARY
Speaking and Teaching Experience
(On
Another
Page)
Some
AWARDS,
BOARDS,
and
PROFESSIONAL
ACTIVITIES
OTHER
INTERESTING
EXPERIENCES
Background
Summary
-
Team
player,
extremely
loyal,
service
oriented,
and
professional
demeanor
(in
control
of ego,
activities,
and
ethics
at all
times).
Builder
of
excellent
fun
working
cultures.
Always
learning
and open
to new
information,
ideas,
and
coaching.
Also,
can
learn
and use
any
software
available.
-
Lifetime
of
customer
service,
trained
business
analyst,
professional
project
manager,
and
highly
focused
on
achieving
bottom
line
goals
and
empowering
people
to
achieve
results
and take
ownership.
-
Leader
and
strategic
planner
with a
successful
background
orchestrating
start-ups
of
commercial
and
governmental
programs
and
projects
for
major
organizations,
small
businesses,
disadvantaged
businesses,
and
non-profits.
-
Excellent
at
improving
performance
through
skillful
organizational
and
technological
change
management
and
implementation.
-
Effective
at
achieving
results
in
continuous
business
processes/systems
improvement,
as well
as in
quality,
productivity,
and
organizational
cultural
progression.
-
Expert
in the
identification,
analysis,
team
facilitation,
and
resolution
of
diverse
cultural
and
operational
issues.
-
Professional
speaker,
communicator,
and
trainer/
facilitator,
with
years of
experience
helping
others
to
improve
performance,
quality,
knowledge,
and
personal
self-worth.
-
Skilled
in
selection,
recruitment,
training,
and
development
of top
performing
talents.
-
Developer
and
author
of the
Geronimo
Stone
Series
on of
books on
21st
Century
issues
of
Excellent
Management,
Managing
Chaos,
The
Drivers
of
Change,
Systems
Thinking,
and The
Three
Phases
of
Change -
www.geronimostone.com
for
eBook to
review.
-
Highly
creative
artist
and
innovative
Industrial
and
Systems
Engineer/Scientist.
CORE
COMPETENCIES
Operations
Management:
Program
and
Project
Management,
Business
Analysis,
Industrial
and
Systems
Engineering,
Lean
Concepts,
Leadership
Development,
Culture
Improvement,
Customer
Focus/Relationship
Management,
Team
Building,
Skills
(Core
Competencies)
and
Problem
Solving
Incubation,
Continuous
Process
and
Systems
Improvement
and
Organizational/Technological
Change
Management,
Development
and
Design
of
Performance
Measurements,
Motivation,
Process
and
Systems
Development,
Education,
Training,
and
Facilitation
for
HR
Development.
Research
&
Development:
Skilled
in
Innovation
and
R&D,
Product/Service
Design
and
Development,
Strategic/Tactical
Planning,
Competitor
Analysis,
Marketing
Strategies,
Policy/Procedure
Development,
Problem
Resolution,
Project/Program
Management,
Risk
Management,
Configuration
Management,
Quality,
Productivity,
Motivation,
Statistics,
and
Value
Engineering.
Organizational:
Start-ups,
Organizational
Change
Management,
Organizational
Structure,
Compensation
and
Benefits,
P&L
Management,
Financial
Reporting,
Intra
/Entrepreneurship,
Budget
Planning/Preparation,
Life
Cycle
Analysis
for
Expense
Reductions
and
Cost
Control.
Public/Business
Relations:
Seminars,
Key-notes,
Conference
Booths,
Public
Relations,
Business
Development,
Contract
Negotiations,
Board
Participation,
and
Inter-agency/corporate
Team
Building,
Team
Facilitation.
PROFESSIONAL
EXPERIENCE
President,
Co-founder,
COO -
WESTBROOK
STEVENS,
LLC
(www.westbrookstevens.com)
(2001 –
Present),
Other
names
used –
Innovative
Resources
And
Systems
(May
1988 To
2000),
Tennessee
Innovations
(April
1981 –
April
1986),
Nashville,
Oak
Ridge,
Knoxville,
Crossville,
Tennessee.
Chief
Engineer
and
Quality
Manager
-
PRAGMATICS,
INC.
(8a),
Oak
Ridge,
Tennessee;
December
1995 to
April
1997.
Program/Project
Manager,
Management
Systems
and
Industrial
Engineer
-
SCIENCE
APPLICATIONS
INTERNATIONAL
CORPORATION
(SAIC),
Laboratory
Road,
Oak
Ridge,
Tennessee:
January
1986 to
January
1998.
Mechanical/General
Engineer
- U.S.
DEPARTMENT
OF
ENERGY,
Office
of
Scientific
and
Technical
Information
(OSTI),
Oak
Ridge,
Tennessee.
January
1984 to
January
1986.
1.
AI Signal Research,
Inc.
2.
American
Accessories, Inc.
3.
American Management
Association (AMA)
4.
Agknowledge
Magazine
5.
Belmont University
6.
Business Process
Improvement Professionals Ltd.
7.
Carrier Corporation
–Allied Products
8.
Clubcar Golfcarts,
Inc.
9.
“CNA” Insurance
10.
Dennisen and
Carter, Inc.
11.
Department of
Children’s Services
12.
Dowell
13.
DuPont
14.
George Mason
University
15.
Givere Chocolate
Company
16.
Heil, Inc.
17.
Holiday Inn
(several locations)
18.
LAW Engineering,
Inc.
19.
Lawrence Livermore
National Laboratory
20.
Life Of Victory
Christian Ministries
21.
Lockheed Martin,
Inc. (multiple sites and organizations)
22.
Los Alamos National
Laboratory, Plutonium Facility
23.
MARCA (Japanese
Parent Company of Panasonic)
24.
Martin Marietta,
Inc. (multiple sites and organizations)
25.
MobileComm
Telecommunications
26.
NASA, National Aeronautics and Space Administration
27.
Nashville
International Studios
28.
Nashville State
Tech
29.
National Women’s
Health Information Center, Washington D.C.
30.
Nissan
31.
MTM Association
32.
Oak Ridge Methodist
Medical Center
33.
Oak Ridge National
Laboratory (many organizations)
34.
Paducah (Kentucky)
Gaseous Diffusion Plant
35.
Pacific Western
Technologies, Ltd.
36.
Pellissippi State
Technical Community College, Knoxville, Tennessee
37.
PIC/SYGEN
38.
Rockwell
International, Inc., Denver, Colorado
39.
Savannah River
Laboratory, South Carolina
40.
Science
Applications International Corporation (SAIC)
41.
Sears Services
Group, Chicago, Illinois
42.
St. Mary’s Medical
Center, Knoxville, Tennessee
43.
Tennessee Metal
Works
44.
Tennessee Quality
Award
45.
Tennessee Valley
Authority (TVA)
46.
Trevecca University
47.
Ultimate Earth Inc
48.
University of
Central Oklahoma
49.
University of
Phoenix (Nashville)
50.
University of
Tennessee, Knoxville
51.
United Methodist
Church Discipleship (National Organization)
52.
U.S. Air Force
Civil Engineering, Air Mobility Command
53.
U.S. Army COE
54.
U.S. Department of
Army (Civilian Personnel Operations Center, South Central Region)
55.
U.S. Department of
Energy (DOE) - Headquarters, Washington D.C.
56.
U.S. DOE – Chicago
Operations Office
57.
U.S. DOE – Fernald
Ohio Operations
58.
U.S. DOE – Office
of Scientific and Technical Information (OSTI)
59.
U.S. DOE – Oak
Ridge Operations (all sites, Tennessee, Ohio, and Kentucky)
60.
U.S. DOE – Rocky
Flats Colorado
61.
U.S. Navy
62.
Vanderbilt
University
63.
Vanderbilt
University Medical Center
64.
Westinghouse, Inc.,
65.
And others.
ACCOMPLISHMENTS
* Presented and/or
Published Papers on Subject
Project/ Program
Management:
Developed PMOs and managed or
supported hundreds of one-of-a-kind projects. Continuously performed within
the cost, schedule, and requirements constraints. Therefore, helped to
enable the governmental organizations, companies, clients, and
project/executive teams to look competent and professional in the eyes of
sponsors and stakeholders.*
Business
Re-engineering: Improved
organizational and business processes through re-engineering and
evolutionary change*. Took large wasteful organizational structures and
designed more nimble competitive organizations based on goals and results*.
Based on historical theorist and current 21st century trends, was
able to change the way organizations do business, pay employees, build
infrastructures to perform work, and improved organizational cultures*.
Developed and
Implemented World-class Business and Management Models:
Designed entire systems for large
commercial, non-profit, and governmental organizations (Excellent
Management, Storms of Chaos, Drivers of Change, Systems Thinking, Three
Phases of Change, Configuration Value Management -
http://www.westbrookstevens.com/linked_models.htm )*.
Business Development:
Helped to win funding from
investors, governmental proposals, grants, and contracts of all kinds and
sizes. Helped organizations develop business with governmental set-a-sides
(i.e., 8a, Service Disabled Veterans, and Women Owned companies). Helped to
increase class “A” customers and minimize class “C” support. Performed
strategic planning, capacity building, organizational and systems
development support to over 20 start-ups (both “for” and “non” profits).
Helped entrepreneurs get started or find employment.
Performance Measures
and Team Building: Develop
a seven-step performance measures process for governmental and commercial
organizations (Know rules, Know Goals, Find Criteria, Develop Indicators,
Collect Data, Analyze Date, Use Findings)*, facilitated solutions to major
organizational conflicts, and helped many teams to work together.
Engineering and
Operations:
Developed programs for Conduct of
Operations to improve and solve major operational problems. Engineered
governmental and large commercial companies implementation of Six Sigma,
Quality Awards, ISO 9000 and 14000, and other Total Quality Management Type
Programs*. Engineered other systems - Configuration Management (CM)*,
Information/Records Management, systems testing and evaluation, systems
reliability engineering, customer feedback and requirements systems, and
performance and risk management. Performed project engineering; design and
Value Engineering (VE)*; human factors; cradle to grave pollution
prevention/waste minimization* and waste volume estimating; site
planning/plant layouts; automated plant design; lean manufacturing; life
cycle costing/cost analysis; activity based costing; safety analysis;
production-process flow analysis; shipping and receiving analysis;
probabilistic risk assessment; and statistical data collection; work
measurement and time/motion studies. Provided support on environmental
impact research, hazardous waste transportation, energy-related subjects,
international business and product design and Supply Chain Management.
Managed and participated in the planning, programming, budgeting, enactment,
execution, and auditing of major systems.
Hardware and
Software:
PM,*
BI, and BA, Provided front-end liaisons,
analysis, testing, training, transitions, requirements, configuration
management, and developed many databases, simulation, expert systems to
support decision-making, internet communications systems, and other systems
interfaces as a senior business analysis, systems engineer, customer
liaison, and project manager.*
Not a programmer or developer but have used and/or own the following Hardware/software:
- PCs and MACs
- Minicomputers
- Mainframes
- Servers
- LANs
- SAS 9.1 (Decision Tree and Enterprise Miner add-ons)
- Mathematica
- Simulation Software (SimFactory, Others)
- Freehand
- Fireworks
- Flash
- Dreamweaver
- Photoshop
- CAD/CAM/CIM
- MRP I/II, ERP, SAP
- AutoCAD
- FoxPro
- PVCS Software Configuration Management Package on a Novell network
- INGRES
- OSTI Database
- Audio/Visual POD Cast Software (Cubase, WebPod Studio, Studio 9, Pinnacle, CamStudio, Others)
- QuickBooks
- Quicken
- Oracle Database
Have/familiar with the following packages, as a MS Partner:
- Entire MS 2007 and 2003 Office Suites (Windows Vista and back, Access, Accounting, Excel, InfoPath, OneNote, Outlook, Outlook Express, PowerPoint, Project, Publisher, Visio, Word)
- FrontPage
- MS Expressions
- MS Photo Draw
- WordPerfect
- MS Accounting Professional 2008
- MS Exchange Server 2007
- MS CRM (packages)
- MS Virtual Server
- MS System Center Data Protection Manager
- Window Live OneCare
- MS Windows Server 2008
- MS SQL Server
- MS Mobile Information Server
- MS Office Project Server
- MS Office SharePoint
- MS Live Communication Server
- MS ISA Server
- MS Exchange Server
- Others
Background Details
EMPLOYMENT HISTORY SUMMARY
Westbrook Stevens,
LLC, Nashville, Tennessee, Founder and Chief Operations Officer,
2000 to Present. , Founded to serve NASA and as the primary
support company for several start-up organizations Veteran Restoration
Ministries, Life of Victory International Ministries, Faith-Based
Technical Assistance Center, Ultimate Earth, Nashville International
Studios, Agknowledge Magazine, SET Oak Ridge Tennessee, (and others) and
also founded to publish a systems approach to business issues and to
train organizations in the use of the Linked Management Models. The goal
is to build a world class consulting, staffing, and services firm. More
information can be found at
www.westbrookstevens.com.
THE
UNIVERSITY OF CENTRAL OKLAHOMA – As Project Manager - our team lead the
Human Resources’ business process improvement efforts to standardize job
classifications, descriptions, and pay scale. Reviewed all existing 700+ job
classifications and descriptions (some of which were never before
documented). Determined the general nature of the positions and recommended
position level job descriptions for administration, faculty, and staff.
Reviewed and suggested improvements and appropriate methods and styles of
job descriptions. Provided generic examples. Produced a template for the
positions identified by COKU as Adjunct Faculty, Lecturer, Instructor,
Assistant Professor, Associate Professor, and Professor. The descriptions
reflected the job content, responsibilities, accountability, and
requirements. Consolidated hundreds of individual departmental descriptions
to a few university specific descriptions.
Benchmarked existing job descriptions using other institutes of higher
learning. Created a system for future evaluations for promotions, corrective
actions, and/or salary adjustments to be documented and substantiated in a
systematic and repeatable way. Assigned salary ranges for each of the job
classifications.
BELMONT
UNIVERSITY’S PROFESSIONAL DEVELOPMENT,
Nashville Tennessee. Developed the Strategic Management training for key
senior people at PIC/SYGEN trained them in the five Linked Management
Models. Developed
Systems Thinking workshops for the U.S.
Army Corp of Engineers and others.
ULTIMATE
EARTH, Inc.,
http://www.westbrookstevens.com/Ultimate_Earth/ Nashville
Tennessee, Start-up, 2000 to Present,
Vice President and Chief Operations
Officer,
Founded to support the international
effort to use the water hyacinth plant (a very destructive and
disruptive nuisance that grows in subtropical areas) as the raw material
for food, clothing, and building material. Designing and developing all
systems. One of the goals is to build industrial facilities in
different countries and to teach the native peoples to run and manage
each of the facilities.
o
Developed the
first high-level strategic conceptual plans for the development of a
concurrent systems engineering approach to the design, planning and
development of industrial efforts to make use of the Water Hyacinth
plant. The first efforts include fourteen countries, four of which will
have full industrial facilities, while the others will be based on
cottage industries (Program estimates valued at $550,000.000).
o
Developing a
program to support to Ultimate Earth in the development and management
of Water Hyacinth products and industrial facilities. The goal is to
provide the technical support to Ultimate Earth in the mission of
helping poor peoples support themselves.
NASHVILLE
INTERNATIONAL STUDIOS, Nashville Tennessee, Start-up, 2000 to Present. Organizational Development Executive,
Systems Engineer and Assistant to the Chairman.
Westbrook Stevens, LLC role is to provide management systems consulting
and temporary support as needed. Developing overall design of systems
and organizational development. (Program estimates valued at over
$2,000,000.000).
AGKNOWLEDGE
MAGAZINE, Nashville
Tennessee, Start-up, Executive Magazine to Agra-business manufacturing
leaders. 2000 to Present, Member of Board of Advisors; Columnist of Technical and Business Column
“Westbrook Stevens, The Principals of Results;” and National Conference
Staff Moderator, Speaker, and Group Facilitator.
AMERICAN
MANAGEMENT ASSOCIATION INTERNATIONAL (AMAI) and PADGETT THOMPSON Kansas City and New York City Offices,
September 1998 to Present. Faculty/Speaker,
Provides training/consulting support to companies and organizations.
1.
Business Systems Development
2.
Basic Project Management (PM),
3.
Advanced PM,
4.
Information Systems PM,
5.
Software Development PM,
6.
PMP,
7.
Team Building,
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